Possible glitch in pages read (KENP) for Kindle Unlimited books

Since the beginning of the month, the numbers of pages read of my Kindle Select titles has gone from a daily average of about 800 to a measly 50. Okay, it’s only one week, I kept trying to tell myself, it will pick up again — and then I read this thread on the Kboards: http://www.kboards.com/index.php/topic,242225.0.html

It looks like it’s an actual glitch on the part of Amazon, and one that they’re denying, to boot. Which means that a lot of us may be out of a lot of money, and no way to fix it or be reimbursed for our losses.

So instead of writing, I composed a letter to Jeff Bezos and KDP Support:

Hello,

Since the beginning of the month, I have a seen a dramatic drop in the number of pages read (KENP) of my books that are in Kindle Unlimited. My averages vary widely, from a few hundred pages on a slow day to several thousand pages on a good day. Since the beginning of the month, however, my best day was 123 pages, with most days being below 50. (See attached screenshot of my dashboard.) This is a particularly strange development for my long fantasy novels: several days in a row one page read per day, when I usually have several hundred pages read a day.

I would greatly appreciate it if you could look into this for me. Pages read are a significant percentage of my writing income, and without them, KDP Select would no longer be interesting for me financially.

Thanks in advance,

Ruth Nestvold

Amazon Author Page:

https://www.amazon.com/Ruth-Nestvold/e/B0045AWCHU/

If you are a Kindle author with books in KDP Select, I strong recommend taking a look at your KENP averages for the last couple of months. A number of authors on the Kboards have been seeing problems since September and even earlier. The only way to get this fixed is for all of us speak up.