Tag Archives: problem with pages read

Possible glitch in pages read (KENP) for Kindle Unlimited books

Since the beginning of the month, the numbers of pages read of my Kindle Select titles has gone from a daily average of about 800 to a measly 50. Okay, it’s only one week, I kept trying to tell myself, it will pick up again — and then I read this thread on the Kboards: http://www.kboards.com/index.php/topic,242225.0.html

It looks like it’s an actual glitch on the part of Amazon, and one that they’re denying, to boot. Which means that a lot of us may be out of a lot of money, and no way to fix it or be reimbursed for our losses.

So instead of writing, I composed a letter to Jeff Bezos and KDP Support:

Hello,

Since the beginning of the month, I have a seen a dramatic drop in the number of pages read (KENP) of my books that are in Kindle Unlimited. My averages vary widely, from a few hundred pages on a slow day to several thousand pages on a good day. Since the beginning of the month, however, my best day was 123 pages, with most days being below 50. (See attached screenshot of my dashboard.) This is a particularly strange development for my long fantasy novels: several days in a row one page read per day, when I usually have several hundred pages read a day.

I would greatly appreciate it if you could look into this for me. Pages read are a significant percentage of my writing income, and without them, KDP Select would no longer be interesting for me financially.

Thanks in advance,

Ruth Nestvold

Amazon Author Page:

https://www.amazon.com/Ruth-Nestvold/e/B0045AWCHU/

KENP Nestvold

If you are a Kindle author with books in KDP Select, I strong recommend taking a look at your KENP averages for the last couple of months. A number of authors on the Kboards have been seeing problems since September and even earlier. The only way to get this fixed is for all of us speak up.